Frequently Asked Questions
Ordering & Shipping
Where do you ship?
We ship within the United States.
How long will my order take?
Orders are processed within 1 to 2 business days, Monday through Friday. Standard delivery then runs 3 to 7 business days. Delivery estimates depend on the carrier and are not guaranteed.
Is shipping complimentary?
Shipping is complimentary on orders of $50 or more within the United States. Orders under $50 ship for a flat $10.
How do I track my order?
You will get a confirmation email when the order is placed and a second email with tracking once it ships. You can also follow your order in the Shop app. Tracking can take up to 24 hours to start updating.
What is your return policy?
You can request a return within 30 days of delivery.
Because these are grooming and personal care products, we can only accept returns that are unused, unopened, and in their original sealed packaging. That is a hygiene requirement, and it is worth knowing before you order.
Can I return something I have already opened?
Not under normal circumstances. Opened or used products cannot be returned or refunded, for the hygiene reason above.
The exception is if the product arrived damaged, defective, or incorrect. In that case we cover it in full, opened or not.
My order arrived damaged. What now?
Email admin@gornikanddrucker.com within 14 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you.
How do I start a return?
Email admin@gornikanddrucker.com with your order number and the reason. We will confirm it is eligible and send return instructions.
Please wait for those instructions before shipping anything back.
Who pays for return shipping?
Unless the item was damaged, defective, or incorrect, return shipping is yours and the original shipping charge is not refunded. We recommend a trackable method. We cannot guarantee we will receive a package sent without tracking.
When will I get my refund?
Once your return arrives and is inspected, we will email you to confirm it is approved. Approved refunds go back to the original payment method within 5 to 10 business days. Your bank or card issuer may take a few days beyond that to post it.
Do you offer exchanges?
We replace items that are defective or damaged. For an exchange on the same item, email admin@gornikanddrucker.com.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover, along with Shop Pay, Apple Pay, Google Pay, and PayPal.
Can I buy a gift card?
Yes. Our gift cards are for services at the barbershop and can be purchased on our Booksy page.
Are your products tested on animals?
No. Our products are not tested on animals.
Are your products intended to treat a skin or hair condition?
No. Our products are grooming and personal care cosmetics, made for external use and meant to be used as directed on the label. They are not intended to diagnose, treat, cure, or prevent any condition, and no claims about them have been evaluated by the FDA.
If your skin is sensitive or you have a known allergy, read the ingredient list and consider a patch test first.
Where can I see what is in a product?
Every product page carries a Full Ingredients panel alongside Details, How to Use, and Shipping.
Can I buy your products at the barbershop?
Yes. The range is carried at the shop in Beverly Hills, and the barbers can tell you what suits your hair before you commit to a bottle.
We also offer the range wholesale to barbershops. If you would like to carry it in your own shop, tell us about it on our wholesale page.
The Barbershop
Where is Gornik & Drucker?
In the lower lobby of The Maybourne Beverly Hills, at 225 N. Cañon Drive, Beverly Hills, CA 90210.
What are your hours?
We are open seven days a week. Tuesday through Saturday, 9am to 7pm. Sunday and Monday, 9am to 5pm.
How do I book an appointment?
Book online through Booksy, or call the shop at (310) 860-7819.
Do you take walk-ins?
We recommend booking ahead, particularly on weekends. Walk-ins are welcome when a chair is free, and it is worth a call first to save you the trip.
What services do you offer?
Shave, haircut, haircut and shave together, beard trim, scalp and skin treatments, manicure, and pedicure. Additional services are available on request.
What does a haircut or shave cost?
A haircut is $85, a hot towel shave is $85, and a beard trim is $85. Prices may change, and Booksy always carries the current price for every service.
Who are your barbers?
Five Master Barbers: Gregory Gornik, Carlitos DoSouto, Joshua Joseph, Armando Reyes, and Edward Sanderson. You can book with any of them by name.
Can I request a specific barber?
Yes. Each barber can be booked individually through Booksy.
How long does an appointment take?
A haircut runs about 45 minutes. A traditional hot towel shave runs about 45 minutes. Booked together, allow about 90 minutes.
What is your cancellation policy?
We ask for 24 hours notice to cancel or reschedule so the chair can go to someone else. If you miss an appointment without notice, the full price of the service is charged.
Where do I park?
The Maybourne offers valet at the hotel entrance on Cañon Drive, and parking validation is available for barbershop clients. There is also metered street parking and a city structure nearby.
Do you cut children's hair?
Yes. A children's cut is priced the same as any haircut. Book through Booksy or call the shop and we will set aside the right barber and the right amount of time.
Do you sell gift cards for services?
Yes. Gift cards for services can be purchased on our Booksy page.
What is a hot towel shave?
A traditional straight razor shave, done in stages. The beard is softened with hot towels, lather is built with a badger brush and worked down to the base of each hair, and the shave is taken with a straight razor. It takes time on purpose.
There is a full step by step account of it in our journal.